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Am8ze / USE CASE: TRANSFORMING AN FMCG DISTRIBUTION COMPANY THROUGH DIGITALISATION

USE CASE: TRANSFORMING AN FMCG DISTRIBUTION COMPANY THROUGH DIGITALISATION

 

Background

 

Our client, a leading FMCG distribution and wholesale company in Singapore, handles a vast range of products across multiple categories. To improve operational efficiency, manage a high volume of SKUs, and integrate seamlessly with e-commerce platforms and 3PL logistics providers, the company embarked on a comprehensive digitalization journey.

 

Pre-Digitalization

 

Manual Processes: The company relied heavily on manual inventory management and order processing, leading to inefficiencies and errors.

 

SKU Management: Managing a high volume of SKUs was challenging, with frequent stock discrepancies and delays in updating inventory.

 

E-commerce Integration: Lack of integration with Shopee and Lazada, requiring manual updates and synchronization.

 

Logistics Coordination: Coordinating with multiple 3PL providers was time-consuming and prone to errors.

 

 

Post-digitalization: Customized AM8ZE Distribution Management Solution Suite Adoption

 

Centralized Inventory Management: Implemented a robust inventory management system to track SKUs in real-time, reducing discrepancies and ensuring accurate stock levels.

 

Automated Order Processing: Orders from Shopee and Lazada are automatically synchronized with the company’s system, streamlining order fulfilment

 

3PL Integration: Seamless integration with 3PL logistics providers for real-time tracking and efficient coordination.

 

SKU Optimization: Advanced analytics to optimize SKU management, ensuring the right products are stocked based on demand forecasts.

 

E-commerce Integration: Automated updates and synchronization with Shopee and Lazada, reducing manual effort and errors.

 

Logistics Coordination: Digital platform for coordinating with 3PL providers, improving efficiency and reducing delays.

 

 

Benefits Achieved

 

Productivity Savings

  • Reduced administrative workload by 40% by automating inventory management            and order processing.
  • Staff can focus on strategic tasks rather than manual updates.

 

Error Reduction

  •     70% fewer errors in inventory records and order fulfillment.
  •     Real-time tracking and updates minimize discrepancies.

 

Enhanced Customer Journey

  •     Faster order processing and delivery times, improving customer satisfaction.
  •     Accurate stock levels ensure products are always available for customers.

 

By embracing digitalization, our client has transformed its operations, achieving significant efficiency gains, error reduction and improved customer satisfaction. The company now stands as a model for other FMCG distributors seeking to enhance their processes through technology.

 

At AM8ZE, we understand the unique challenges faced by FMCG distributors. We work with visionary entrepreneurs to build and scale their businesses. As a leading regional IT solutions provider, we have been accelerating the growth and expansion of businesses for over 15 years with our combined experience, expertise, and proficiency in business management and operations.

 

Our team of skilled specialists is fully equipped with the relevant skillsets and know-how to provide a comprehensive and robust range of services, including the deployment of our comprehensive suite of ERP modules coupled with capabilities including but not limited to, Gen AI, Robotic Process Automation, Data Visualization and APIs to 3rd party solutions, complete with a localized suite of accounting and HR modules to streamline our clients’ unique operational workflows.